According to the CDC, it’s estimated that more than one in five U.S. adults lives with a mental illness, and some studies even estimate that nearly half of Americans will struggle with a mental health disorder at some point in their lives.

If you’re facing a mental health challenge, you’re not alone. Even if everything feels manageable at the moment, what you do now to take care of yourself can have an impact in how you navigate mental health issues later if they do arise.

Mental health care is a form of self-care that can help you both in times of need and when navigating everyday stresses. Building and developing your resilience – even in the absence of an immediate stressor or challenge – can do wonders for your long-term overall well-being.

In times of crisis, help is near

If you or a loved one is experiencing a mental health crisis and needs immediate support, you can call or text the National Suicide & Crisis Lifeline at 988 for 24/7, free, confidential help. Trained counselors are available to listen, understand, provide support, and recommend further resources if necessary.

At AXA XL, we offer many ways to access mental health care so that you can find care that matches your needs and preferences. Interested in seeking mental health support? Make it easy for yourself by choosing an access method that works for your everyday life. In doing so, you’ll be equipped to tackle challenges as they come your way. Support is available through:

In-person counseling

For all colleagues:

For colleagues enrolled in the AXA XL medical plan:

  • Find in-network, in-person mental and emotional health care through Lyra.
  • Find a mental health care professional or facility geared to your needs in Cigna’s network.
Video chat

For colleagues enrolled in the AXA XL medical plan:

  • Lyra offers in-network virtual appointments with coaches and providers across a number of specialties.
  • Get virtual counseling from wherever you are with MDLIVE or Evernorth Behavioral Health.
Phone call

For all colleagues:


For all colleagues:

  • Take advantage of Talkspace, an online therapy service that connects users to a dedicated, licensed therapist via private messaging (text, voice, video).
Need help finding an in-person provider?

According to a March 2022 White House Fact Sheet, it’s estimated that more than one-third of Americans live in designated Mental Health Professional Shortage Areas where there are fewer mental health providers than the minimum level that the population requires. We recognize that getting connected with a provider that matches your needs and preferences and is in your local area can be a challenge. If you’re facing difficulty finding an in-person provider, consider the following options to find virtual care:

For all AXA XL colleagues:

  • The Employee Assistance Program can help you find mental health care providers in your area that match your needs and preferences. If none of the nearby providers matches your preferences or needs, they can also help to connect you with potential providers via telehealth.
  • Health Advocate can help you navigate insurance claims, understand your plan, and find qualified doctors. Reach out to to get help finding a provider in your area or a provider that offers telehealth.

If you’re enrolled in the AXA XL medical plan:

  • In addition to telehealth through MDLive and Evernorth Behavioral Health, Lyra offers an extensive network of providers that you can see in-person or via video chat. You can engage Lyra’s Care Navigator team to find an in-person or telehealth provider that matches your needs and preferences. Plus, with Lyra, you’ll experience shorter wait times for care thanks to Lyra’s broad network.
Kids need mental health care too.

More and more children are facing mental health challenges, especially as they continue to face social media pressures and cope with pandemic disruptions to routines and relationships. Dependent mental health care is covered under AXA XL medical plans, and dependents on AXA XL medical plans are also eligible to use Lyra. All children of AXA XL colleagues are eligible for support through the EAP.