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Mental health resources

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Last updated date: 1/6/2026

Mental health support

At AXA XL, we understand the importance of prioritizing mental well-being in the workplace. We are committed to fostering a supportive and inclusive environment that values and supports the mental well-being of our colleagues.

Explore this page to discover the range of resources available to you and your family members.

988: National Suicide & Crisis Lifeline

If you need immediate help (for yourself or a loved one) due to emotional distress or suicidal crisis, call or text 988 to connect with trained counselors who will listen, understand, provide support, and recommend further resources if necessary. Here's what to expect if you use this free, confidential lifeline:

  • Dial 988: You will hear an automated greeting while your call is routed to a live counselor at the nearest crisis center in the 988 network. If you are a US military veteran or current service member, press “1" for specialized support. Press “2" to reach a Spanish-speaking counselor.
  • Text 988: You will receive a short survey asking for a little information about your current situation. Then, a live counselor will text with you to understand what you're going through and offer support.
  • Chat through 988lifeline.org/chat: You will receive a short survey asking for a little information about your current situation. Then, you'll see a wait-time message while you're connected with a live counselor, who will chat with you to understand what you're going through and offer support.

Employee Assistance Program (EAP)

Life is full of challenges, big and small. Whether you're faced with relationship issues, personal or work-related stress or simply need help finding care for your child, Employee Assistance Program can help.

You and your family members can call an advocate to help with the following:

  • Stress-related concerns
  • Emotional and mental health conditions
  • Child and elder care services
  • Legal and financial issues
  • And more!

The EAP is available to all US benefits-eligible AXA XL colleagues and those living in their household, regardless of whether you're enrolled in an AXA XL medical plan. You can contact an advocate any day, any time — at no additional cost to you. You also have access to Cigna’s monthly wellness webcasts - with topics ranging from managing stress to meal planning ideas - visit Cigna.com/EAPWebcasts to find out more.

For face-to-face assistance, you and your household members can receive up to five free counseling sessions with a network provider per issue per year. To find a specialist, call the EverNorth Care Solutions through Cigna Employee Assistance Program at 877-622-4327 or visit myCigna.com (Employer ID: xlamerica). You may be required to set up a new account.

Your need, your solution

We recognize that everyone has a different starting point when it comes to taking care of your mental and emotional health. We’ve illustrated a few common experiences below with solutions that can help meet your need.

 

I’m feeling stressed.
I need help managing a mental health condition, like depression or anxiety.
I’m not sure where to begin.

 

 

  • Find an in-network provider through your medical plan.
  • Speak to a licensed mental health provider for ongoing treatment by phone or video using MDLIVE or Evernorth Behavioral Health.
  • If you’re not enrolled in an AXA XL medical plan, contact the EAP for free support and referrals.

 

  • The EAP can help you find resources for support on a range of topics, including relationships and parenting, stress management, and more.
  • Quantum Health can help you identify resources, find providers, and set up appointments.

Ways to connect with care

At AXA XL, we offer many ways to access mental health care so that you can find care that matches your needs and preferences.

In-person counseling

  • Contact the Employee Assistance Program (EAP) for up to five sessions per issue per year. In-person providers are available, depending on local networks.
  • Find a mental health care professional or facility geared to your needs that’s in-network with Quantum Health.

In-person counseling

Virtual care

Virtual care

Phone call

  • Call the Employee Assistance Program (EAP) at 1-877-622-4327 for free, confidential, and professional help.

Phone call

Texting

  • Take advantage of Talkspace, an online therapy service that connects users to a dedicated, licensed therapist via private messaging (text, voice, video).

Texting

Coverage for mental health care

For those enrolled in an AXA XL medical plan, all plans include coverage for mental health care. You can view your plan’s mental health benefits by logging onto axaxl-quantum.com, calling a Quantum Health Care Coordinator at 844-460-2821, or by opening your plan’s relevant Summary of Benefits and Coverage (SBC) document on the Documents page.

Need help finding an in-network provider?

If you’re looking to get started with therapy but are unsure of where to start, we offer a variety of resources that can connect you with qualified providers that match your needs and preferences.

  • Quantum Health’s Care Coordinator team can help to identify nearby or virtual providers. Call Quantum Health at 844-460-2821, or visit axaxl-quantum.com.
  • The Employee Assistance Program can help you find mental health care providers in your area that match your needs and preferences. If none of the nearby providers matches your preferences or needs, they can also help to connect you with potential providers via telehealth.
  • Evernorth Behavioral Health and MDLIVE offer convenient, affordable access to licensed psychiatrists, clinical social workers, counselors, and therapists. Their websites offer a provider search.