Mental health resources

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Last updated date: 6/26/2024

Mental health support

At AXA XL, we understand the importance of prioritizing mental well-being in the workplace. We are committed to fostering a supportive and inclusive environment that values and supports the mental well-being of our colleagues.

Explore this page to discover the range of resources available to you and your family members.

988: National Suicide & Crisis Lifeline

If you need immediate help (for yourself or a loved one) due to emotional distress or suicidal crisis, call or text 988 to connect with trained counselors who will listen, understand, provide support, and recommend further resources if necessary. Here's what to expect if you use this free, confidential lifeline:

  • Dial 988: You will hear an automated greeting while your call is routed to a live counselor at the nearest crisis center in the 988 network. If you are a US military veteran or current service member, press “1" for specialized support. Press “2" to reach a Spanish-speaking counselor.
  • Text 988: You will receive a short survey asking for a little information about your current situation. Then, a live counselor will text with you to understand what you're going through and offer support.
  • Chat through 988lifeline.org/chat: You will receive a short survey asking for a little information about your current situation. Then, you'll see a wait-time message while you're connected with a live counselor, who will chat with you to understand what you're going through and offer support.

Employee Assistance Program (EAP)

Life is full of challenges, big and small. Whether you're faced with relationship issues, personal or work-related stress or simply need help finding care for your child, Employee Assistance Program can help.

You and your family members can call an advocate to help with the following:

  • Stress-related concerns
  • Emotional and mental health conditions
  • Child and elder care services
  • Legal and financial issues
  • And more!

The EAP is available to all US benefits-eligible AXA XL colleagues and those living in their household, regardless of whether you're enrolled in an AXA XL medical plan. You can contact an advocate any day, any time — at no additional cost to you.

For face-to-face assistance, you and your household members can receive up to five free counseling sessions with a network provider per issue per year. To find a specialist, call the EverNorth Care Solutions through Cigna Employee Assistance Program at 1-877-622-4327 or visit myCigna.com (Employer ID: xlamerica). You may be required to set up a new account.


AXA XL has partnered with Lyra, giving you another option to find support that fits your needs. Through Lyra, you have greater access to in-network in-person behavioral and mental health providers with shorter wait times for appointments. Lyra is available to all AXA XL medical plan enrollees and their covered dependents.

Think of Lyra as your guide to mental health self-care. Whether you have an immediate need or simply want to build emotional resilience, you have many resources at your fingertips, including the following.

Personalized support for the entire family
A library of resources
On-demand and live learning opportunities

Lyra’s Care Navigator Team, composed of licensed clinicians, is available 24/7 and can help you find care for your entire family. They’ll help you find a provider, evaluate care options, and provide crisis support if needed to you and your family.

The Lyra Essentials library offers free well-being and self-care resources designed to help you learn about healthy habits, meditation, mindfulness, and self-care tips through video, audio, written articles, and character diaries. Spending just a few minutes a day browsing the Lyra Essentials library content can enhance your mental wellness. Lyra Essentials is available via Lyra.com or in the Lyra Health app, for easy access wherever you are.

You can access chaptered courses on topics such as enhancing your sleep, race and mental health, parenting challenges, and stress management through Lyra Learn. These courses, taught by mental health professionals, are also supplemented by Gatherings, which are virtual listening and discussion sessions with other learners. Gatherings cover topics related to mental health, current events, diversity, equity, inclusion, and belonging, and are led by a clinical topic expert who facilitates an intimate, small-group experience.

Get started with Lyra

  1. Sign up at https://axaxl.lyrahealth.com/ and complete a brief questionnaire so Lyra can recommend personalized options that are just right for you.
  2. Then, select the right path for you. That may be meeting with a provider who aligns with your personal preferences and needs, or engaging in other resources Lyra offers.

Your need, your solution

We recognize that everyone has a different starting point when it comes to taking care of your mental and emotional health. We’ve illustrated a few common experiences below with solutions that can help meet your need.

I’m feeling stressed.
I need help managing a mental health condition, like depression or anxiety.
I’m not sure where to begin.

  • Find an in-network provider through your medical plan or Lyra.
  • Speak to a licensed mental health provider for ongoing treatment by phone or video using MDLIVE or Evernorth Behavioral Health.
  • If you’re not enrolled in an AXA XL medical plan, contact the EAP for free support and referrals.

  • The EAP can help you find resources for support on a range of topics, including relationships and parenting, stress management, and more.
  • Quantum Health can help you identify resources, find providers, and set up appointments.

Ways to connect with care

At AXA XL, we offer many ways to access mental health care so that you can find care that matches your needs and preferences.

In-person counseling

  • Contact the Employee Assistance Program (EAP) for up to five sessions per issue per year. In-person providers are available, depending on local networks.
  • Colleagues in an AXA XL medical plan can find in-network, in-person mental and emotional health care through Lyra.
  • Find a mental health care professional or facility geared to your needs that’s in-network with Quantum Health.

In-person counseling

Virtual care

Virtual care

Phone call

  • Call the Employee Assistance Program (EAP) at 1-877-622-4327 for free, confidential, and professional help.

Phone call


  • Take advantage of Talkspace, an online therapy service that connects users to a dedicated, licensed therapist via private messaging (text, voice, video).


Coverage for mental health care

For those enrolled in an AXA XL medical plan, all plans include coverage for mental health care. You can view your plan’s mental health benefits by logging onto axaxl-quantum.com, calling a Quantum Health Care Coordinator at 844-460-2821, or by opening your plan’s relevant Summary of Benefits and Coverage (SBC) document on the Documents page.

Need help finding an in-network provider?

If you’re looking to get started with therapy but are unsure of where to start, we offer a variety of resources that can connect you with qualified providers that match your needs and preferences.

  • Quantum Health’s Care Coordinator team can help to identify nearby or virtual providers. Call Quantum Health at 844-460-2821, or visit axaxl-quantum.com.
  • The Employee Assistance Program can help you find mental health care providers in your area that match your needs and preferences. If none of the nearby providers matches your preferences or needs, they can also help to connect you with potential providers via telehealth.
  • Evernorth Behavioral Health and MDLIVE offer convenient, affordable access to licensed psychiatrists, clinical social workers, counselors, and therapists. Their websites offer a provider search.
  • Lyra offers an extensive network of providers that you can see in-person or via video chat. You can engage Lyra’s Care Navigator team to find an in-person or telehealth provider that matches your needs and preferences. Plus, with Lyra, you’ll experience shorter wait times for care thanks to Lyra’s broad network.