Healthcare-related questions, medical decision support or care on the go – whatever your needs are, AXA XL has you covered.

  • Cigna Telehealth Connection gives you access to board-certified physicians 24/7 when you are sick and cannot make it to your regular doctor or have a behavioral health need.
  • Lyra offers greater access to in-network in-person or virtual therapy, as well as self-guided programs and coaching, to help you improve your mental health.
  • Livongo helps you take control of diabetes with support and supplies.
  • Sword offers virtual physical therapy with licensed physical therapists to help you or a medical plan-enrolled family member move pain-free again.
  • Bloom provides digital pelvic health care for individuals with female anatomy intended to address pelvic conditions that occur throughout adulthood, pregnancy, postpartum, and menopause.
  • Teladoc Expert Medical Opinion Services offers decision and information support for when you or your family face serious health-related concerns.
  • The Employee Assistance Program (EAP) gives you extra support to handle life's everyday challenges, like relationship or financial issues, at no additional cost to you.
  • Health Advocate provides guidance around filing claims, finding you a doctor in your network, assisting with eldercare issues and more!
Additional well-being programs through Cigna

Whether your goal is to lose weight, quit tobacco or lower your stress levels, you have the power to make it happen. Cigna Lifestyle Management Programs can help – and at no additional cost to you. If you are interested in Weight Management, Tobacco Cessation or Stress Management, visit myCigna.com for more information on these programs.


Telehealth: physical and behavioral

Cigna Telehealth Connection is available to you if you are enrolled in one of the AXA XL medical plan options. Cigna provides access to MDLIVE. Note: You must be enrolled in an AXA XL medical plan to take advantage of MDLIVE.

In addition to telehealth for non-emergency physical health needs, you can also use it for behavioral health services. Scroll down the page for more information. 

Health needs don’t keep office hours. With MDLIVE you have access to board-certified physicians 24/7 through video conference, telephone, or secure email. MDLIVE is a lower cost alternative to the emergency room or urgent care facility for non-emergency medical issues.

This service helps you:

  • Decide between the ER or urgent care center for a non-emergency medical issue
  • Gain access to medical care when your primary care physician is not available
  • Get answers to questions about non-emergency medical issues
  • Fill a prescription or get a refill when you cannot reach your regular doctor
  • Receive non-emergency medical attention when traveling
  • When you need a doctor at night, on weekends, or on holidays

Televisits with MDLIVE can be a cost-effective alternative to a convenience care clinic or urgent care center, and cost less than going to the emergency room. And the cost of a phone or online visit is usually the same or less than the cost of an office visit to your doctor. Remember, MDLIVE is only available for minor, non-life threatening medical conditions and medical visits. In an emergency, dial 911 or go to the nearest hospital.

For covered services related to mental health and substance abuse, you have access to the Evernorth Behavioral Health network of providers. Telehealth visits with Evernorth Behavioral Health network providers cost the same as an in-office visit.

When to use telehealth

It’s 2 am and your baby is crying. He has an ear infection and the doctor isn’t in. Or, you’re traveling for work and come down with a stomach bug. Whatever your common ailment may be, call MDLIVE when you need care most. It’s cost-effective, convenient and there when you need it.

Behavioral virtual care visits

Telehealth services can help with more than everyday medical issues. Your telemedicine benefit, through Evernorth Behavioral Health and MDLIVE, includes convenient, affordable access to licensed psychiatrists, psychologists, clinical social workers, counselors, and therapists who can help you navigate a wide range of personal issues including anxiety, addiction, depression, family difficulties, and more.

With behavioral health virtual care, you get the care and attention you’d expect from an in-office visit, and you can:

  • Talk privately with a licensed counselor or psychiatrist via video or phone
  • Have a prescription sent directly to your local pharmacy
  • Pay the same out-of-pocket cost as an in-office behavioral health visit

Get the support you need today!

You can receive access to virtual counseling through MDLIVE or Evernorth Behavioral Health network of providers.

  • To schedule an appointment through MDLIVE, go to myCigna.com or call 888-726-3171.
  • To find a Evernorth Behavioral Health network provider, visit myCigna.com, go to “Find Care & Costs” and enter “Virtual counselor” under Doctor by Type. Or, call the number on your Cigna ID card.

Behavioral health support

We know how important it is to be able to get support for managing stress and navigating everyday uncertainty. AXA XL has partnered with Lyra, giving you another option to find support that fits your needs. Through Lyra, you have greater access to in-network in-person behavioral and mental health providers with shorter wait times for appointments. Lyra is available to all AXA XL medical plan enrollees and their dependents.

AXA XL helps you take care of you

Your mental and emotional health play a key role in your overall well-being. Challenges to mental well-being come in many forms, and so do the ways we can work through them. AXA XL offers a variety of tools and services to help ensure you get the support that works best for you. Explore them here.

Getting started with Lyra is simple.

  1. After you sign up at axaxl.lyrahealth.com, you’ll complete a brief questionnaire so Lyra can recommend personalized options that are just right for you.
  2. Then, you can select the right path for you. That may be meeting with a provider who aligns with your personal preferences and needs, or engaging in other resources Lyra offers.

Think of Lyra as your guide to mental health self-care. Whether you have an immediate need or simply want to build emotional resilience, you have many resources at your fingertips, including the following.

Personalized support for the entire family

Lyra’s Care Navigator Team, composed of licensed clinicians, is available 24/7 and can help you find care for your entire family. They’ll help you find a provider, evaluate care options, and provide crisis support if needed to you and your family.

A library of resources

The Lyra Essentials library offers free well-being and self-care resources designed to help you learn about healthy habits, meditation, mindfulness, and self-care tips through video, audio, written articles, and character diaries. Spending just a few minutes a day browsing the Lyra Essentials library content can enhance your mental wellness. Lyra Essentials is available via Lyra.com or in the Lyra Health app, for easy access wherever you are.

On-demand and live learning opportunities

You can access chaptered courses on topics such as enhancing your sleep, race and mental health, parenting challenges, and stress management through Lyra Learn. These courses, taught by mental health professionals, are also supplemented by Gatherings, which are virtual listening and discussion sessions with other learners. Gatherings cover topics related to mental health, current events, diversity, equity, inclusion, and belonging, and are led by a clinical topic expert who facilitates an intimate, small-group experience.


Livongo Diabetes Management Program

The Livongo Diabetes Management Program (offered through Teladoc) helps you take control of diabetes, with easy-to-use technology and expertise from Certified Diabetes Educators – at no additional cost to you.

If you and your family are enrolled in an AXA XL medical/pharmacy plan and you or a family member has diabetes, you can participate in this program, which offers three components:

  • A connected glucose meter that transmits your blood glucose readings, features real-time support, and offers personalized tips
  • Free and ongoing test strip supply delivered right to your door
  • Virtual coaching from Certified Diabetes Educators who are available anytime by phone, text, and the Livongo mobile app

To get started, visit the Livongo Diabetes Management Program website or call 800-945-4355 and use registration code “AXAXL."


Virtual physical therapy through Sword

Physical pain and decreased mobility isn’t just uncomfortable— it can be mentally taxing and discouraging. Add on the difficulty of scheduling and traveling to physical therapy appointments, and physical pain suddenly becomes even more frustrating.

Through AXA XL’s new partnership with Sword, all colleagues and their AXA XL medical plan-enrolled dependents ages 13 and up can now receive free virtual physical therapy sessions with licensed physical therapists from the comfort of your home.

Through Sword:

  • Participating individuals are matched with a licensed physical therapist. After a comprehensive evaluation, your therapist develops an individualized plan designed around your diagnosis, abilities, and goals.
  • You’ll receive tailored care for any musculoskeletal issues affecting you, from neck pain to ankle sprains. Your physical therapist will help you work toward your goals, whether that means living pain medication free or being able to get outdoors and bike with your kids.
  • Your movement program is integrated into the digital app and website so you can practice your exercises anytime, anywhere. Sword also provides wearable sensors that work with Sword’s Digital Therapist to provide you with real-time feedback on your exercise movements. The Digital Therapist provides data for your physical therapist to analyze ahead of your next check-in.
  • You can access videos about musculoskeletal health or quick flexibility exercises, chat with your physical therapist, and even learn behavioral therapy techniques that help you work through your pain all from the ease of the Sword app.

Sword is not just for those in immediate physical pain either. It can help anyone maintain their physical health, avoid injuries, and stay active. Whether you’re an athlete, recovering from surgery, or just want to move more, Sword’s targeted exercises can help you improve your strength and mobility. Sword is not intended as a total replacement for in-person physical therapy, but can help you feel and move your best.

Anyone can take advantage of Sword at any point throughout the year. You don’t need to enroll during Annual Enrollment to start using Sword. It’s important to note that in-person physical therapy continues to be offered through the AXA XL medical plan. Visit Sword to get started.


Personalized pelvic care through Bloom

One in four women suffers from moderate to severe pelvic health disorders, but many do not seek care for their pain or discomfort. Whether the pelvic disorder originated from childbirth, menopause, surgery, or other causes, care and support are available.

Bloom is one such solution intended to address pelvic health disorders. Featuring a unique, FDA-listed intravaginal device, the Bloom Pod, and a smartphone based app, Bloom combines tailored physical therapy with digital tracking and education.

Through the program, you’ll choose a Pelvic Health Specialist and set a training plan that includes pelvic-floor and pelvic-girdle muscle exercises that use the Pod. The Pod measures the contraction and elongation of the pelvic floor, and the Pod reports these measurements to your Bloom app for your Pelvic Health Specialist to review and incorporate into your treatment plan. Your data is confidential, and Bloom’s digital platform allows you to receive your pelvic care from the comfort and privacy of your own home.

Bloom targets pelvic-health issues associated with:

  • Bladder health
  • Sexual health
  • Pelvic pain
  • Bowel health
  • Pregnancy
  • Postpartum
  • Menopause

Upon signing up, you’ll receive tailored support, all while learning about anatomy, bladder/bowel habits, pain management strategies, and lifestyle changes that can help enhance your overall pelvic health in the long-term.

All AXA XL colleagues and their medical plan enrolled dependents (18+) with female anatomy are eligible to enroll in Bloom at no additional cost. Visit join.hibloom.com/AXAXL to get started.


Teladoc Expert Medical Opinion Services

Use Teladoc Expert Medical Opinion Services for an expert opinion. Teladoc gives you access to world-renowned physicians who can help you better understand a diagnosis, treatment plan, and medical condition.

To access Teladoc Expert Medical Opinion Services:


Employee Assistance Program (EAP)

Life is full of challenges, big and small. Whether you're faced with relationship issues, personal or work-related stress or simply need help finding care for your child, myCigna.com's Employee Assistance Program can help.

You and your family members can call an advocate to help with the following:

  • Stress-related concerns
  • Emotional and mental health conditions
  • Child and elder care services
  • Legal and financial issues
  • And more!

The EAP is available to all US benefits-eligible AXA XL colleagues and eligible dependents, regardless of whether you're enrolled in an AXA XL medical plan. You can contact an advocate any day, any time — at no additional cost to you.

For face-to-face assistance, you and your family members can receive up to five free counseling sessions with a network provider per issue per year. To find a specialist, call the Cigna Employee Assistance Program at 1-877-622-4327 or visit myCigna.com and use employer ID: xlamerica.

Attend an EAP seminar

Gain valuable tips and strategies for staying well by attending an upcoming EAP wellness seminar offered by Cigna. Hear from experts about managing stress, sticking to a budget, recognizing partner violence, improving eating habits and more.

Sign up here.


Health Advocate

Health Advocate helps you navigate and better understand your healthcare. Contact Health Advocate to help you:

  • Understand your benefit plan provisions and features
  • Untangle insurance claims
  • Find qualified doctors and hospitals
  • Navigate healthcare issues
  • Assist with eldercare issues
  • Save time and money
  • And more

Email answers@HealthAdvocate.com with your questions.

When to use Health Advocate

Having trouble with a healthcare insurance claim? Not sure where to find the best doctor to treat osteoporosis? Whatever your healthcare related issue may be, Health Advocate can help. Health Advocate will assist you as you navigate the healthcare system. Health Advocate makes your needs the priority.