Healthcare-related questions, medical decision support or care on the go – whatever your needs are, AXA XL has you covered.
Whether your goal is to lose weight, quit tobacco or lower your stress levels, you have the power to make it happen. Cigna Lifestyle Management Programs can help – and at no additional cost to you. If you are interested in Weight Management, Tobacco Cessation or Stress Management, visit myCigna.com for more information on these programs.
Cigna Telehealth Connection is available to you if you are enrolled in one of the AXA XL medical plan options. Cigna provides access to MDLIVE. Note: You must be enrolled in an AXA XL medical plan to take advantage of MDLIVE.
In addition to telehealth for non-emergency physical health needs, you can also use it for behavioral health services. Scroll down the page for more information.
Health needs don’t keep office hours. With MDLIVE you have access to board-certified physicians 24/7 through video conference, telephone, or secure email. MDLIVE is a lower cost alternative to the emergency room or urgent care facility for non-emergency medical issues.
This service helps you:
Televisits with MDLIVE can be a cost-effective alternative to a convenience care clinic or urgent care center, and cost less than going to the emergency room. And the cost of a phone or online visit is usually the same or less than the cost of an office visit to your doctor. Remember, MDLIVE is only available for minor, non-life threatening medical conditions and medical visits. In an emergency, dial 911 or go to the nearest hospital.
For covered services related to mental health and substance abuse, you have access to the Evernorth Behavioral Health network of providers. Telehealth visits with Evernorth Behavioral Health network providers cost the same as an in-office visit.
It’s 2 am and your baby is crying. He has an ear infection and the doctor isn’t in. Or, you’re traveling for work and come down with a stomach bug. Whatever your common ailment may be, call MDLIVE when you need care most. It’s cost-effective, convenient and there when you need it.
Telehealth services can help with more than everyday medical issues. Your telemedicine benefit, through Evernorth Behavioral Health and MDLIVE, includes convenient, affordable access to licensed psychiatrists, psychologists, clinical social workers, counselors, and therapists who can help you navigate a wide range of personal issues including anxiety, addiction, depression, family difficulties, and more.
With behavioral health virtual care, you get the care and attention you’d expect from an in-office visit, and you can:
You can receive access to virtual counseling through MDLIVE or Evernorth Behavioral Health network of providers.
We know how important it is to be able to get support for managing stress and navigating everyday uncertainty. AXA XL has partnered with Lyra, giving you another option to find support that fits your needs. Through Lyra, you have greater access to in-network in-person behavioral and mental health providers with shorter wait times for appointments. Lyra also provides access to virtual providers, guided self-care and coaching, therapy and more! Learn more and create your free account at axaxl.lyrahealth.com.
The Livongo Diabetes Management Program (offered through Teladoc) helps you take control of diabetes, with easy-to-use technology and expertise from Certified Diabetes Educators – at no additional cost to you.
If you and your family are enrolled in an AXA XL medical/pharmacy plan and you or a family member has diabetes, you can participate in this program, which offers three components:
To get started, visit the Livongo Diabetes Management Program website or call 800-945-4355 and use registration code “AXAXL."
Use Teladoc Expert Medical Opinion Services for an expert opinion. Teladoc gives you access to world-renowned physicians who can help you better understand a diagnosis, treatment plan, and medical condition.
To access Teladoc Expert Medical Opinion Services:
Life is full of challenges, big and small. Whether you're faced with relationship issues, personal or work-related stress or simply need help finding care for your child, myCigna.com's Employee Assistance Program can help.
You and your family members can call an advocate to help with the following:
The EAP is available to all US benefits-eligible AXA XL colleagues and eligible dependents, regardless of whether you're enrolled in an AXA XL medical plan. You can contact an advocate any day, any time — at no additional cost to you.
For face-to-face assistance, you and your family members can receive up to five free counseling sessions with a network provider per issue per year. To find a specialist, call the Cigna Employee Assistance Program at 1-877-622-4327 or visit myCigna.com and use employer ID: xlamerica.
Gain valuable tips and strategies for staying well by attending an upcoming EAP wellness seminar offered by Cigna. Hear from experts about managing stress, sticking to a budget, recognizing partner violence, improving eating habits and more.
Sign up here.
Health Advocate helps you navigate and better understand your healthcare. Contact Health Advocate to help you:
Email answers@HealthAdvocate.com with your questions.
Having trouble with a healthcare insurance claim? Not sure where to find the best doctor to treat osteoporosis? Whatever your healthcare related issue may be, Health Advocate can help. Health Advocate will assist you as you navigate the healthcare system. Health Advocate makes your needs the priority.