Overview

Healthcare-related questions, medical decision support or care on the go – whatever your needs are, AXA XL has you covered.

  • Cigna Telehealth Connection gives you access to board-certified physicians 24/7 when you are sick and cannot make it to your regular doctor or have a behavioral health need.
  • Livongo Transform Care helps you take control of diabetes with support and supplies.
  • Teladoc Medical Experts offers decision and information support for when you or your family face serious health-related concerns.
  • The Employee Assistance Program (EAP) gives you extra support to handle life's everyday challenges, like relationship or financial issues, at no additional cost to you.
  • Health Advocate provides guidance around filing claims, finding you a doctor in your network, assisting with eldercare issues and more!
Additional well-being programs through Cigna

Whether your goal is to lose weight, quit tobacco or lower your stress levels, you have the power to make it happen. Cigna Lifestyle Management Programs can help – and at no additional cost to you. If you are interested in Weight Management, Tobacco Cessation or Stress Management, visit myCigna.com for more information on these programs.

 

Telehealth: physical and behavioral

Cigna Telehealth Connection is available to you if you are enrolled in one of the AXA XL medical plan options. Cigna provides access to MDLIVE. Note: You must be enrolled in an AXA XL medical plan to take advantage of MDLIVE.

In addition to telehealth for non-emergency physical health needs, you can also use it for behavioral health services. Scroll down the page for more information. 

Health needs don’t keep office hours. With MDLIVE you have access to board-certified physicians 24/7 through video conference, telephone, or secure email. MDLIVE is a lower cost alternative to the emergency room or urgent care facility for non-emergency medical issues.

This service helps you:

  • Decide between the ER or urgent care center for a non-emergency medical issue
  • Gain access to medical care when your primary care physician is not available
  • Get answers to questions about non-emergency medical issues
  • Fill a prescription or get a refill when you cannot reach your regular doctor
  • Receive non-emergency medical attention when traveling
  • When you need a doctor at night, on weekends, or on holidays

Televisits with MDLIVE can be a cost-effective alternative to a convenience care clinic or urgent care center, and cost less than going to the emergency room. And the cost of a phone or online visit is usually the same or less than the cost of an office visit to your doctor. Remember, MDLIVE is only available for minor, non-life threatening medical conditions and medical visits. In an emergency, dial 911 or go to the nearest hospital.

For covered services related to mental health and substance abuse, you have access to the Cigna Behavioral Health network of providers. Telehealth visits with Cigna Behavioral Health network providers cost the same as an in-office visit.

When to use telehealth

It’s 2 am and your baby is crying. He has an ear infection and the doctor isn’t in. Or, you’re traveling for work and come down with a stomach bug. Whatever your common ailment may be, call MDLIVE when you need care most. It’s cost-effective, convenient and there when you need it.

Behavioral virtual care visits

Telehealth services can help with more than everyday medical issues. Your telemedicine benefit, through Cigna Behavioral Health and Teladoc, includes convenient, affordable access to licensed psychiatrists, psychologists, clinical social workers, counselors, and therapists who can help you navigate a wide range of personal issues including anxiety, addiction, depression, family difficulties, and more.

With behavioral health virtual care, you get the care and attention you’d expect from an in-office visit, and you can:

  • Talk privately with a licensed counselor or psychiatrist via video or phone
  • Have a prescription sent directly to your local pharmacy
  • Pay the same out-of-pocket cost as an in-office behavioral health visit

Get the support you need today!

You can receive access to virtual counseling through Teladoc or Cigna’s network of behavioral health providers.

  • To schedule an appointment through Teladoc, go to myCigna.com or call 888-726-3171.
  • To find a Cigna Behavioral Health network provider, visit myCigna.com, go to “Find Care & Costs” and enter “Virtual counselor” under Doctor by Type. Or, call the number on your Cigna ID card.
 

Livongo Transform Care

Livongo Transform Care, offered through our partnership with CVS Caremark, helps you take control of diabetes, with easy-to-use technology and expertise from Certified Diabetes Educators – at no additional cost to you.

If you and your family are enrolled in an AXA XL medical/pharmacy plan and you or a family member has diabetes, you can participate in Livongo, which offers three components:

  • A connected glucose meter that transmits your blood glucose readings, features real-time support, and offers personalized tips
  • Free and ongoing test strip supply delivered right to your door
  • Virtual coaching from Certified Diabetes Educators who are available anytime by phone, text, and the Livongo mobile app

To get started, visit join.livongo.com/AXAXL/register or call 800-945-4355 and use registration code “AXAXL."

 

Teladoc Medical Experts

Use Teladoc Medical Experts for an expert opinion Teladoc Medical Experts gives you access to world-renowned physicians who can help you better understand a diagnosis, treatment plan, and medical condition.

To access Teladoc Medical Experts:

 

Employee Assistance Program (EAP)

Life is full of challenges, big and small. Whether you're faced with relationship issues, personal or work-related stress or simply need help finding care for your child, myCigna.com's Employee Assistance Program can help.

You and your family members can call an advocate to help with the following:

  • Stress-related concerns
  • Emotional and mental health conditions
  • Child and elder care services
  • Legal and financial issues
  • And more!

The EAP is available to all US benefits-eligible AXA XL colleagues and eligible dependents, regardless of whether you're enrolled in an AXA XL medical plan. You can contact an advocate any day, any time — at no additional cost to you.

For face-to-face assistance, you and your family members can receive up to five free counseling sessions with a specialist per year. To find a specialist, call Cigna or visit myCigna.com and use employer ID: xlamerica.

Attend an EAP seminar

Gain valuable tips and strategies for staying well by attending an upcoming EAP wellness seminar offered by myCigna.com. Hear from experts about managing stress, sticking to a budget, recognizing partner violence, improving eating habits and more.

Sign up here.

 

Health Advocate

Health Advocate helps you navigate and better understand your healthcare. Contact Health Advocate to help you:

  • Understand your benefit plan provisions and features
  • Untangle insurance claims
  • Find qualified doctors and hospitals
  • Navigate healthcare issues
  • Assist with eldercare issues
  • Save time and money
  • And more

Email answers@HealthAdvocate.com with your questions.

When to use Health Advocate

Having trouble with a healthcare insurance claim? Not sure where to find the best doctor to treat osteoporosis? Whatever your healthcare related issue may be, Health Advocate can help. Health Advocate will assist you as you navigate the healthcare system. Health Advocate makes your needs the priority.