Well-being resources

Healthcare-related questions, medical decision support or care on the go – whatever your needs are, AXA XL has you covered.

• Cigna Telehealth Connection gives you access to board-certified physicians 24/7 when you are sick and cannot make it to your regular doctor or have a behavioral health need.
• Lyra offers greater access to in-network in-person or virtual therapy, as well as self-guided programs and coaching, to help you improve your mental health.
• Livongo helps you take control of diabetes with support and supplies.
• Sword offers virtual physical therapy with licensed physical therapists to help you or a medical plan-enrolled family member move pain-free again.
• Teladoc Expert Medical Opinion Services offers decision and information support for when you or your family face serious health-related concerns.
• The Employee Assistance Program (EAP) gives you extra support to handle life's everyday challenges, like relationship or financial issues, at no additional cost to you.
• Health Advocate provides guidance around filing claims, finding you a doctor in your network, assisting with eldercare issues and more!

Cigna Telehealth Connection is available to you if you are enrolled in one of the AXA XL medical plan options. Cigna provides access to MDLIVE. Note: You must be enrolled in an AXA XL medical plan to take advantage of MDLIVE.

In addition to telehealth for non-emergency physical health needs, you can also use it for behavioral health services. Scroll down the page for more information. 

Health needs don’t keep office hours. With MDLIVE you have access to board-certified physicians 24/7 through video conference, telephone, or secure email. MDLIVE is a lower cost alternative to the emergency room or urgent care facility for non-emergency medical issues.

This service helps you:

• Decide between the ER or urgent care center for a non-emergency medical issue
• Gain access to medical care when your primary care physician is not available
• Get answers to questions about non-emergency medical issues
• Fill a prescription or get a refill when you cannot reach your regular doctor
• Receive non-emergency medical attention when traveling
• When you need a doctor at night, on weekends, or on holidays

Televisits with MDLIVE can be a cost-effective alternative to a convenience care clinic or urgent care center, and cost less than going to the emergency room. And the cost of a phone or online visit is usually the same or less than the cost of an office visit to your doctor. Remember, MDLIVE is only available for minor, non-life threatening medical conditions and medical visits. In an emergency, dial 911 or go to the nearest hospital.

For covered services related to mental health and substance abuse, you have access to the Evernorth Behavioral Health network of providers. Telehealth visits with Evernorth Behavioral Health network providers cost the same as an in-office visit.

Behavioral virtual care visits

Telehealth services can help with more than everyday medical issues. Your telemedicine benefit, through Evernorth Behavioral Health and MDLIVE, includes convenient, affordable access to licensed psychiatrists, psychologists, clinical social workers, counselors, and therapists who can help you navigate a wide range of personal issues including anxiety, addiction, depression, family difficulties, and more.

With behavioral health virtual care, you get the care and attention you’d expect from an in-office visit, and you can:

• Talk privately with a licensed counselor or psychiatrist via video or phone
• Have a prescription sent directly to your local pharmacy
• Pay the same out-of-pocket cost as an in-office behavioral health visit

Get the support you need today!

You can receive access to virtual counseling through MDLIVE or Evernorth Behavioral Health network of providers.

• To schedule an appointment through MDLIVE, go to myCigna.com or call 888-726-3171.
• To find a Evernorth Behavioral Health network provider, visit myCigna.com, go to “Find Care & Costs” and enter “Virtual counselor” under Doctor by Type. Or, call the number on your Cigna ID card.

We know how important it is to be able to get support for managing stress and navigating everyday uncertainty. AXA XL has partnered with Lyra, giving you another option to find support that fits your needs. Through Lyra, you have greater access to in-network in-person behavioral and mental health providers with shorter wait times for appointments. Lyra also provides access to virtual providers, guided self-care and coaching, therapy and more! Learn more and create your free account at axaxl.lyrahealth.com.

The Livongo Diabetes Management Program (offered through Teladoc) helps you take control of diabetes, with easy-to-use technology and expertise from Certified Diabetes Educators – at no additional cost to you.

If you and your family are enrolled in an AXA XL medical/pharmacy plan and you or a family member has diabetes, you can participate in this program, which offers three components:

• A connected glucose meter that transmits your blood glucose readings, features real-time support, and offers personalized tips
• Free and ongoing test strip supply delivered right to your door
• Virtual coaching from Certified Diabetes Educators who are available anytime by phone, text, and the Livongo mobile app

To get started, visit the Livongo Diabetes Management Program website or call 800-945-4355 and use registration code “AXAXL."

Physical pain and decreased mobility isn’t just uncomfortable— it can be mentally taxing and discouraging. Add on the difficulty of scheduling and traveling to physical therapy appointments, and physical pain suddenly becomes even more frustrating.

Through AXA XL’s new partnership with Sword, all colleagues and their AXA XL medical plan-enrolled dependents ages 13 and up can now receive free virtual physical therapy sessions with licensed physical therapists from the comfort of your home.

Through Sword:

• Participating individuals are matched with a licensed physical therapist. After a comprehensive evaluation, your therapist develops an individualized plan designed around your diagnosis, abilities, and goals.
• You’ll receive tailored care for any musculoskeletal issues affecting you, from neck pain to ankle sprains. Your physical therapist will help you work toward your goals, whether that means living pain medication free or being able to get outdoors and bike with your kids.
• Your movement program is integrated into the digital app and website so you can practice your exercises anytime, anywhere. Sword also provides wearable sensors that work with Sword’s Digital Therapist to provide you with real-time feedback on your exercise movements. The Digital Therapist provides data for your physical therapist to analyze ahead of your next check-in.
• You can access videos about musculoskeletal health or quick flexibility exercises, chat with your physical therapist, and even learn behavioral therapy techniques that help you work through your pain all from the ease of the Sword app.

Sword is not just for those in immediate physical pain either. It can help anyone maintain their physical health, avoid injuries, and stay active. Whether you’re an athlete, recovering from surgery, or just want to move more, Sword’s targeted exercises can help you improve your strength and mobility. Sword is not intended as a total replacement for in-person physical therapy, but can help you feel and move your best.

Anyone can take advantage of Sword at any point throughout the year. You don’t need to enroll during Annual Enrollment to start using Sword. It’s important to note that in-person physical therapy continues to be offered through the AXA XL medical plan. Visit Sword to get started.

Use Teladoc Expert Medical Opinion Services for an expert opinion. Teladoc gives you access to world-renowned physicians who can help you better understand a diagnosis, treatment plan, and medical condition.

To access Teladoc Expert Medical Opinion Services:

• Call 800-835-2362, and choose the option for Expert Medical Services
• Visit www.teladoc.com/medicalexperts
• Download the Teladoc app on the App Store or Google Play

Life is full of challenges, big and small. Whether you're faced with relationship issues, personal or work-related stress or simply need help finding care for your child, myCigna.com's Employee Assistance Program can help.

You and your family members can call an advocate to help with the following:

• Stress-related concerns
• Emotional and mental health conditions
• Child and elder care services
• Legal and financial issues
• And more!

The EAP is available to all US benefits-eligible AXA XL colleagues and eligible dependents, regardless of whether you're enrolled in an AXA XL medical plan. You can contact an advocate any day, any time — at no additional cost to you.

For face-to-face assistance, you and your family members can receive up to five free counseling sessions with a network provider per issue per year. To find a specialist, call the Cigna Employee Assistance Program at 1-877-622-4327 or visit myCigna.com and use employer ID: xlamerica.

Health Advocate helps you navigate and better understand your healthcare. Contact Health Advocate to help you:

• Understand your benefit plan provisions and features
• Untangle insurance claims
• Find qualified doctors and hospitals
• Navigate healthcare issues
• Assist with eldercare issues
• Save time and money
• And more

Email answers@HealthAdvocate.com with your questions.