• Quantum Health offers specialized healthcare assistance for both you and your dependents. They can provide guidance on comprehending your benefits, determining the care you require, and effectively navigating your healthcare journey. Learn how to get in touch with a care navigator and explore the ways they can support you here.
  • MDLIVE and Evernorth Behavioral Health give you access to board-certified physicians 24/7 when you are sick and cannot make it to your regular doctor or have a behavioral health need.
  • Lyra offers greater access to in-network in-person or virtual therapy, as well as self-guided programs and coaching, to help you improve your mental health.
  • Teladoc Diabetes Management helps you take control of diabetes with support and supplies.
  • Sword offers virtual physical therapy with licensed physical therapists to help you or a medical plan-enrolled family member move pain-free again.
  • Bloom provides digital pelvic health care for individuals with female anatomy intended to address pelvic conditions that occur throughout adulthood, pregnancy, postpartum, and menopause.
  • Teladoc Expert Medical Services offers decision and information support for when you or your family face serious health-related concerns.
  • The EverNorth Care Solutions through Cigna Employee Assistance Program (EAP) gives you extra support to handle life's everyday challenges, like relationship or financial issues, at no additional cost to you.

Behavioral health support

We know how important it is to be able to get support for managing stress and navigating everyday uncertainty. AXA XL has partnered with Lyra, giving you another option to find support that fits your needs. Through Lyra, you have greater access to in-network in-person behavioral and mental health providers with shorter wait times for appointments. Lyra is available to all AXA XL medical plan enrollees and their dependents.

AXA XL helps you take care of you

Your mental and emotional health play a key role in your overall well-being. Challenges to mental well-being come in many forms, and so do the ways we can work through them. AXA XL offers a variety of tools and services to help ensure you get the support that works best for you. Explore them here.

Getting started with Lyra is simple.

  1. After you sign up at axaxl.lyrahealth.com, you’ll complete a brief questionnaire so Lyra can recommend personalized options that are just right for you.
  2. Then, you can select the right path for you. That may be meeting with a provider who aligns with your personal preferences and needs, or engaging in other resources Lyra offers.

Think of Lyra as your guide to mental health self-care. Whether you have an immediate need or simply want to build emotional resilience, you have many resources at your fingertips, including the following.

Personalized support for the entire family

Lyra’s Care Navigator Team, composed of licensed clinicians, is available 24/7 and can help you find care for your entire family. They’ll help you find a provider, evaluate care options, and provide crisis support if needed to you and your family.

A library of resources

The Lyra Essentials library offers free well-being and self-care resources designed to help you learn about healthy habits, meditation, mindfulness, and self-care tips through video, audio, written articles, and character diaries. Spending just a few minutes a day browsing the Lyra Essentials library content can enhance your mental wellness. Lyra Essentials is available via Lyra.com or in the Lyra Health app, for easy access wherever you are.

On-demand and live learning opportunities

You can access chaptered courses on topics such as enhancing your sleep, race and mental health, parenting challenges, and stress management through Lyra Learn. These courses, taught by mental health professionals, are also supplemented by Gatherings, which are virtual listening and discussion sessions with other learners. Gatherings cover topics related to mental health, current events, diversity, equity, inclusion, and belonging, and are led by a clinical topic expert who facilitates an intimate, small-group experience.


Teladoc Diabetes Management

The Teladoc Diabetes Management (formerly Livongo) helps you take control of diabetes, with easy-to-use technology and expertise from Certified Diabetes Educators – at no additional cost to you.

If you and your family are enrolled in an AXA XL medical/pharmacy plan and you or a family member has diabetes, you can participate in this program, which offers three components:

  • A connected glucose meter that transmits your blood glucose readings, features real-time support, and offers personalized tips
  • Free and ongoing test strip supply delivered right to your door
  • Virtual coaching from Certified Diabetes Educators who are available anytime by phone, text, and the Teladoc Health mobile app

To get started, visit the Teladoc Diabetes Management website or call 1-800-835-2362 .


Virtual physical therapy through Sword

Physical pain and decreased mobility isn’t just uncomfortable— it can be mentally taxing and discouraging. Add on the difficulty of scheduling and traveling to physical therapy appointments, and physical pain suddenly becomes even more frustrating.

Through AXA XL’s partnership with Sword, all colleagues and their AXA XL medical plan-enrolled dependents ages 13 and up can now receive free virtual physical therapy sessions with licensed physical therapists from the comfort of your home.

Through Sword:

  • Participating individuals are matched with a licensed physical therapist. After a comprehensive evaluation, your therapist develops an individualized plan designed around your diagnosis, abilities, and goals.
  • You’ll receive tailored care for any musculoskeletal issues affecting you, from neck pain to ankle sprains. Your physical therapist will help you work toward your goals, whether that means living pain medication free or being able to get outdoors and bike with your kids.
  • Your movement program is integrated into the digital app and website so you can practice your exercises anytime, anywhere. Sword also provides wearable sensors that work with Sword’s Digital Therapist to provide you with real-time feedback on your exercise movements. The Digital Therapist provides data for your physical therapist to analyze ahead of your next check-in.
  • You can access videos about musculoskeletal health or quick flexibility exercises, chat with your physical therapist, and even learn behavioral therapy techniques that help you work through your pain all from the ease of the Sword app.

Sword is not just for those in immediate physical pain either. It can help anyone maintain their physical health, avoid injuries, and stay active. Whether you’re an athlete, recovering from surgery, or just want to move more, Sword’s targeted exercises can help you improve your strength and mobility. Sword is not intended as a total replacement for in-person physical therapy, but can help you feel and move your best.

Anyone can take advantage of Sword at any point throughout the year. You don’t need to enroll during Annual Enrollment to start using Sword. It’s important to note that in-person physical therapy continues to be offered through the AXA XL medical plan. Visit Sword to get started.


Personalized pelvic care through Bloom

One in four women suffers from moderate to severe pelvic health disorders, but many do not seek care for their pain or discomfort. Whether the pelvic disorder originated from childbirth, menopause, surgery, or other causes, care and support are available.

Bloom is one such solution intended to address pelvic health disorders. Featuring a unique, FDA-listed intravaginal device, the Bloom Pod, and a smartphone based app, Bloom combines tailored physical therapy with digital tracking and education.

Through the program, you’ll choose a Pelvic Health Specialist and set a training plan that includes pelvic-floor and pelvic-girdle muscle exercises that use the Pod. The Pod measures the contraction and elongation of the pelvic floor, and the Pod reports these measurements to your Bloom app for your Pelvic Health Specialist to review and incorporate into your treatment plan. Your data is confidential, and Bloom’s digital platform allows you to receive your pelvic care from the comfort and privacy of your own home.

Bloom targets pelvic-health issues associated with:

  • Bladder health
  • Sexual health
  • Pelvic pain
  • Bowel health
  • Pregnancy
  • Postpartum
  • Menopause

Upon signing up, you’ll receive tailored support, all while learning about anatomy, bladder/bowel habits, pain management strategies, and lifestyle changes that can help enhance your overall pelvic health in the long-term.

All AXA XL colleagues and their medical plan enrolled dependents (18+) with female anatomy are eligible to enroll in Bloom at no additional cost. Visit join.hibloom.com/AXAXL to get started.


Teladoc Expert Medical Services

Use Teladoc Expert Medical Services for an expert opinion. Teladoc Expert Medical Services gives you access to world-renowned physicians who can help you better understand a diagnosis, treatment plan, and medical condition.

To access Teladoc Expert Medical Services:


Employee Assistance Program (EAP)

Life is full of challenges, big and small. Whether you're faced with relationship issues, personal or work-related stress or simply need help finding care for your child, Employee Assistance Program can help.

You and your family members can call an advocate to help with the following:

  • Stress-related concerns
  • Emotional and mental health conditions
  • Child and elder care services
  • Legal and financial issues
  • And more!

The EAP is available to all US benefits-eligible AXA XL colleagues and eligible dependents, regardless of whether you're enrolled in an AXA XL medical plan. You can contact an advocate any day, any time — at no additional cost to you.

For face-to-face assistance, you and your family members can receive up to five free counseling sessions with a network provider per issue per year. To find a specialist, call the EverNorth Care Solutions through Cigna Employee Assistance Program at 1-877-622-4327 or visit myCigna.com (Employer ID: xlamerica). You may be required to set up a new account.

Attend an EAP seminar

Gain valuable tips and strategies for staying well by attending an upcoming EAP wellness seminar offered by EverNorth Care Solutions through Cigna. Hear from experts about managing stress, sticking to a budget, recognizing partner violence, improving eating habits and more.

Sign up here.