Healthcare-related questions, medical decision support or care on the go – whatever your needs are, AXA XL has you covered.
Whether your goal is to lose weight, quit tobacco or lower your stress levels, you have the power to make it happen. Cigna Lifestyle Management Programs can help – and at no additional cost to you. If you are interested in Weight Management, Tobacco Cessation or Stress Management, visit myCigna.com for more information on these programs.
Cigna Telehealth Connection is available to you if you are enrolled in one of the AXA XL medical plan options. Cigna provides access to MDLIVE. Note: You must be enrolled in an AXA XL medical plan to take advantage of MDLIVE.
In addition to telehealth for non-emergency physical health needs, you can also use it for behavioral health services. Scroll down the page for more information.
Health needs don’t keep office hours. With MDLIVE you have access to board-certified physicians 24/7 through video conference, telephone, or secure email. MDLIVE is a lower cost alternative to the emergency room or urgent care facility for non-emergency medical issues.
This service helps you:
Televisits with MDLIVE can be a cost-effective alternative to a convenience care clinic or urgent care center, and cost less than going to the emergency room. And the cost of a phone or online visit is usually the same or less than the cost of an office visit to your doctor. Remember, MDLIVE is only available for minor, non-life threatening medical conditions and medical visits. In an emergency, dial 911 or go to the nearest hospital.
For covered services related to mental health and substance abuse, you have access to the Evernorth Behavioral Health network of providers. Telehealth visits with Evernorth Behavioral Health network providers cost the same as an in-office visit.
It’s 2 am and your baby is crying. He has an ear infection and the doctor isn’t in. Or, you’re traveling for work and come down with a stomach bug. Whatever your common ailment may be, call MDLIVE when you need care most. It’s cost-effective, convenient and there when you need it.
Telehealth services can help with more than everyday medical issues. Your telemedicine benefit, through Evernorth Behavioral Health and MDLIVE, includes convenient, affordable access to licensed psychiatrists, psychologists, clinical social workers, counselors, and therapists who can help you navigate a wide range of personal issues including anxiety, addiction, depression, family difficulties, and more.
With behavioral health virtual care, you get the care and attention you’d expect from an in-office visit, and you can:
You can receive access to virtual counseling through MDLIVE or Evernorth Behavioral Health network of providers.
We know how important it is to be able to get support for managing stress and navigating everyday uncertainty. AXA XL has partnered with Lyra, giving you another option to find support that fits your needs. Through Lyra, you have greater access to in-network in-person behavioral and mental health providers with shorter wait times for appointments. Lyra is available to all AXA XL medical plan enrollees and their dependents.
Your mental and emotional health play a key role in your overall well-being. Challenges to mental well-being come in many forms, and so do the ways we can work through them. AXA XL offers a variety of tools and services to help ensure you get the support that works best for you. Explore them here.
Think of Lyra as your guide to mental health self-care. Whether you have an immediate need or simply want to build emotional resilience, you have many resources at your fingertips, including the following.
Lyra’s Care Navigator Team, composed of licensed clinicians, is available 24/7 and can help you find care for your entire family. They’ll help you find a provider, evaluate care options, and provide crisis support if needed to you and your family.
The Lyra Essentials library offers free well-being and self-care resources designed to help you learn about healthy habits, meditation, mindfulness, and self-care tips through video, audio, written articles, and character diaries. Spending just a few minutes a day browsing the Lyra Essentials library content can enhance your mental wellness. Lyra Essentials is available via Lyra.com or in the Lyra Health app, for easy access wherever you are.
You can access chaptered courses on topics such as enhancing your sleep, race and mental health, parenting challenges, and stress management through Lyra Learn. These courses, taught by mental health professionals, are also supplemented by Gatherings, which are virtual listening and discussion sessions with other learners. Gatherings cover topics related to mental health, current events, diversity, equity, inclusion, and belonging, and are led by a clinical topic expert who facilitates an intimate, small-group experience.
The Livongo Diabetes Management Program (offered through Teladoc) helps you take control of diabetes, with easy-to-use technology and expertise from Certified Diabetes Educators – at no additional cost to you.
If you and your family are enrolled in an AXA XL medical/pharmacy plan and you or a family member has diabetes, you can participate in this program, which offers three components:
To get started, visit the Livongo Diabetes Management Program website or call
Physical pain and decreased mobility isn’t just uncomfortable— it can be mentally taxing and discouraging. Add on the difficulty of scheduling and traveling to physical therapy appointments, and physical pain suddenly becomes even more frustrating.
Through AXA XL’s new partnership with Sword, all colleagues and their AXA XL medical plan-enrolled dependents ages 13 and up can now receive free virtual physical therapy sessions with licensed physical therapists from the comfort of your home.
Through Sword:
Sword is not just for those in immediate physical pain either. It can help anyone maintain their physical health, avoid injuries, and stay active. Whether you’re an athlete, recovering from surgery, or just want to move more, Sword’s targeted exercises can help you improve your strength and mobility. Sword is not intended as a total replacement for in-person physical therapy, but can help you feel and move your best.
Anyone can take advantage of Sword at any point throughout the year. You don’t need to enroll during Annual Enrollment to start using Sword. It’s important to note that in-person physical therapy continues to be offered through the AXA XL medical plan. Visit Sword to get started.
One in four women suffers from moderate to severe pelvic health disorders, but many do not seek care for their pain or discomfort. Whether the pelvic disorder originated from childbirth, menopause, surgery, or other causes, care and support are available.
Bloom is one such solution intended to address pelvic health disorders. Featuring a unique, FDA-listed intravaginal device, the Bloom Pod, and a smartphone based app, Bloom combines tailored physical therapy with digital tracking and education.
Through the program, you’ll choose a Pelvic Health Specialist and set a training plan that includes pelvic-floor and pelvic-girdle muscle exercises that use the Pod. The Pod measures the contraction and elongation of the pelvic floor, and the Pod reports these measurements to your Bloom app for your Pelvic Health Specialist to review and incorporate into your treatment plan. Your data is confidential, and Bloom’s digital platform allows you to receive your pelvic care from the comfort and privacy of your own home.
Bloom targets pelvic-health issues associated with:
Upon signing up, you’ll receive tailored support, all while learning about anatomy, bladder/bowel habits, pain management strategies, and lifestyle changes that can help enhance your overall pelvic health in the long-term.
All AXA XL colleagues and their medical plan enrolled dependents (18+) with female anatomy are eligible to enroll in Bloom at no additional cost. Visit join.hibloom.com/AXAXL to get started.
Use Teladoc Expert Medical Opinion Services for an expert opinion. Teladoc gives you access to world-renowned physicians who can help you better understand a diagnosis, treatment plan, and medical condition.
To access Teladoc Expert Medical Opinion Services:
Life is full of challenges, big and small. Whether you're faced with relationship issues, personal or work-related stress or simply need help finding care for your child, myCigna.com's Employee Assistance Program can help.
You and your family members can call an advocate to help with the following:
The EAP is available to all US benefits-eligible AXA XL colleagues and eligible dependents, regardless of whether you're enrolled in an AXA XL medical plan. You can contact an advocate any day, any time — at no additional cost to you.
For face-to-face assistance, you and your family members can receive up to five free counseling sessions with a network provider per issue per year. To find a specialist, call the Cigna Employee Assistance Program at 1-877-622-4327 or visit myCigna.com and use employer ID: xlamerica.
Gain valuable tips and strategies for staying well by attending an upcoming EAP wellness seminar offered by Cigna. Hear from experts about managing stress, sticking to a budget, recognizing partner violence, improving eating habits and more.
Sign up here.
Health Advocate helps you navigate and better understand your healthcare. Contact Health Advocate to help you:
Email answers@HealthAdvocate.com with your questions.
Having trouble with a healthcare insurance claim? Not sure where to find the best doctor to treat osteoporosis? Whatever your healthcare related issue may be, Health Advocate can help. Health Advocate will assist you as you navigate the healthcare system. Health Advocate makes your needs the priority.