When it comes to your benefits, knowledge is power. Understanding the ins and outs of your benefits can help you make informed decisions, save money, and prioritize your well-being. As you get settled into 2024, make sure you understand the new Quantum Health health care navigation and advocacy service and revamped Staying Well program to maximize those rewards.
Check out how some fictional colleagues are making use of these new benefit offerings this year:
Starting healthy habits and earning $$$
Learn how Pat got help from a Quantum Health Care Coordinator to set up an annual physical with a provider who matched Pat’s preferences—all while earning Staying Well rewards.
Finding a provider with Quantum Health’s help
Discover how Taylor leveraged the Quantum Health Care Coordinator team to take a task off their already lengthy to-do list.
Discovering new resources with guidance
Check out how Jo connected with a Quantum Health Care Coordinator to find resources and treatment for an intimate issue.
Understanding claims without confusion
See how Sydney reached out to the Quantum Health Care Coordinator team to understand a recent hospital bill and discovered an error in the process.
Pat
It’s been a couple years since Pat got an annual physical. After a difficult health care experience a couple years ago, Pat is wary to go to medical appointments if there’s no urgent health issue to discuss.
When Pat hears that the Staying Well program offers gift cards to top stores and services, Pat decides to investigate what actions can rack up those heart points. Still covered under the medical plan, Pat notices that preventive care, such as an annual physical, is covered at no-cost under all AXA XL medical plans and can even earn Pat points through the Staying Well program.
While a bit nervous to go back to the doctor, Pat decides to reach out to Quantum Health for help finding a friendly, top-rated, and in-network provider. Within the next day, Pat’s Care Coordinator has already booked Pat an appointment with a provider.
Following the appointment, it is automatically recorded as a completed activity in the Staying Well portal after the claim has been processed. Pat walks away closer to a gift card and eager to return each year for the annual physical after the positive experience.
Taylor
After a recent move across state lines, the last thing Taylor wants to do is more research for the best local services. When Taylor finds out it’s time for a medication follow-up appointment, Taylor decides to call on a Quantum Health Care Navigator for help.
After Taylor outlines their provider preferences over the phone, the Care Coordinator says they’ll get back to Taylor with a list of provider options. After receiving the list, Taylor tells the Care Coordinator their choice of doctor and the Care Coordinator works to set up an appointment. With Quantum Health’s help, Taylor doesn’t have to stress about finding one more service and can focus again on settling in.
Jo
Jo is stumped for what to do about some recent episodes of urinary incontinence. Jo doesn’t know what could help treat such an issue and where to even start—the issue feels both daunting and embarrassing.
After much internal debate, Jo decides to confide in a Care Coordinator to learn more about where to start treating this issue. The Care Coordinator remains considerate and helpful throughout the call and offers two resources for Jo: Bloom and help finding a women’s health specialist nearby.
With Quantum Health’s help, Jo gets set up with a physical therapist on Bloom and has an upcoming appointment with a women’s urinary health specialist.
Sydney
About a month after a recent surgery, Sydney checks their mailbox to discover a lengthy bill from the hospital. There are several confusing charges for services that don’t seem to represent the care Sydney received. Unsure of how to interpret the document, Sydney calls a Care Coordinator to better understand how much to pay.
While on the phone, the Care Coordinator helps Sydney get oriented to the bill. They walk Sydney through what their medical plan paid for the procedure, what Sydney owes, and definitions of terms that appear on the bill. During the walkthrough, the Care Coordinator and Sydney also notice that some charges aren’t adding up—it seems the hospital billed duplicate charges.
With a busy week ahead, Sydney asks the Care Coordinator to contact the hospital and get a corrected bill issued. Two weeks later, an accurate bill arrives in the mail, and Sydney can pay the bill without confusion. Sydney now feels empowered to lean on Quantum Health for help in the future, and confident to review and understand their own medical bills after this experience.