Putting your well-being first

Your well-being is important. At AXA XL, we offer programs and resources to help you stay well during challenges presented by COVID-19 – and throughout the year.

AXA XL is committed to supporting the health and safety of colleagues with the latest information on the coronavirus (COVID-19) response in the U.S. To help you and your family get the care and support you need during these challenging times, review the information on this page to understand the benefits and resources that may be especially valuable to you right now.

Worried you might have COVID-19?

Use this helpful web flyer for information about checking your symptoms, finding an in-network provider, and accessing testing if you need it.


Health benefits


Telehealth providers are trained to screen, assign risk, answer questions and recommend next steps of patients with respiratory conditions similar to COVID-19 – which helps reduce unnecessary risk from further exposure to the virus.

With MDLIVE, you have access to board-certified physicians 24/7 through video conference, telephone or secure email – all from the comfort of your home – if you’re enrolled in one of the AXA XL medical plan options. For more information, visit the Telehealth page.

Through February 15, 2021, you can use MDLIVE for COVID-related screening and treatment at no cost to you.

Use telehealth for more than medical care

Your telehealth benefit through Cigna Behavioral Health and MDLIVE includes convenient, affordable access to licensed psychiatrists, psychologists, clinical social workers, counselors, and therapists who can help you navigate a wide range of personal issues including anxiety, addiction, depression, family difficulties, and more. You can receive access to virtual counseling through MDLIVE or Cigna’s network of behavioral health providers.

To schedule an appointment through MDLIVE, go to myCigna.com or call 888-726-3171. To find a Cigna Behavioral Health network provider, visit myCigna.com, go to “Find Care & Costs” and enter “Virtual counselor” under Doctor by Type. Or, call the number on your Cigna ID card.

Medical and prescription drug coverage

Review Cigna's comprehensive website and the CVS website for information about how the medical plan covers COVID-19 testing, information about your prescription drug benefits, and more.

Note: Pharmacy information is available through CVS Caremark; disregard any information about prescription drugs on the Cigna website.

Extended timeframes for COBRA and HIPAA

Review the Department of Labor/IRS FAQs for information about extended timeframes for COBRA and HIPAA.

Making changes to your benefits

If you experience a life status change— such as if your spouse loses his or her employer benefits, or if you have a baby or get married — you can make changes to your benefits coverage within 30 days of the event. Keep in mind that the changes you make to your benefits must be related to your event. Be sure to report the change to the Benefits Department within 30 days of the Qualified Life Event date to make a change to your benefits.


Well-being & life assistance

Employee Assistance Program (EAP)

Talking through concerns and sharing your fears about the coronavirus with a licensed professional may help reduce any anxiety and help you feel better. In addition, you may face additional caregiver responsibilities, like having your child home from school or caring for an adult. The EAP has licensed clinicians to talk to, as well as resources available on myCigna.com, to help you in your time of need.

The EAP is available to all AXA XL colleagues and eligible dependents, regardless of whether you are enrolled in an AXA XL medical plan. You can contact the EAP any day, any time at 877-622-4327 – at no additional cost to you.

Additional EAP resources

Download this document for information about the following:

  • Domestic abuse: An unfortunate consequence of the current COVID-19 pandemic has been an increase in domestic abuse worldwide. Learn how to spot abuse when it’s happening to you or someone you know; see partner violence resources and safety planning tactics; and find resources for child and elder abuse.
  • Coping strategies: Find physical, emotional, and emotional coping strategies.
  • Reassuring your children: Get strategies and talking points for talking to your kids.
  • Childcare resources: Find helpful babysitter and nanny resources.

Wellness resources

Now more than ever, it’s important to make your health a priority. Take care of your physical and emotional well-being by staying active, eating healthy, and managing stress. The Staying Well Program can help you improve your health and well-being. And, you can earn rewards for taking healthy actions, which will help your financial health, too!


Financial benefits

Time off for COVID-19

Below is guidance with regard to how time out of the office for COVID-19 related illnesses and restrictions will be covered:

  • Your first 14 calendar days is conditionally approved as paid time if you are sick or directed to quarantine. No medical certification required for the first 14 calendar days of absence if you are sick or directed to quarantine.
  • Ten Family Care Days annually are available for care of all eligible family members combined (children, spouse or domestic partner, parents and siblings) who are sick or required to be home due to school/day care closures. Days taken should be entered in absence system or tracked with a COVID-19 reference. Family Care Days may also be used in half-day increments if needed.

Short-term disability

If you have complications from COVID-19 and it extends beyond 14 calendar days, then your absence will go to short-term disability (STD) and you would apply to MetLife. STD schedule of payment applies.

Note: FMLA (Federal unpaid job-protected Medical and Family Leave) time will run concurrently with any disability time taken and may be applied for at the same time you apply for STD.

Contact RMBenefitsAdministration@axaxl.com for STD details and instructions for claim process if needed.

401(k) Employee Savings Plan

The coronavirus outbreak has caused volatility in the financial markets, which probably has you worried about the health of your retirement savings. Merrill’s investment expertise and trusted guidance can give you the confidence to continue on the path toward your retirement goals.

For information and details specific to your 401(k) account, contact Merrill at 1-800-228-4015 or log on to your account at www.benefits.ml.com. Visit the Merrill participant CARES Act and market volatility microsite for additional information about 401(k) distributions and loans permitted under the CARES Act.

Spending accounts

Spending accounts allow you to pay for health care, dependent care and commuting expenses with pre-tax dollars. However, during this time when most employees are working from home, adjustments may be needed if you contribute to these accounts.

Dependent Day Care Flexible Spending Account

With many schools, daycares, and after-school activities announcing closures across the country, we understand those of you enrolled in a Dependent Day Care FSA may want to make changes to your account contributions accordingly. For more information on how you can adjust your 2021 Dependent Day Care FSA election as well as carryover provisions for 2021 and 2022, click here.

Commuter benefits

With COVID-19 affecting many colleague’s arrangements related to their commute to work, we understand you may have questions about your commuter benefits with PayFlex.

Please visit this link for information on the transit agency return policies. Note: It is always best to reach out to your specific transit agency for the latest updates.

If you would like to cancel or suspend your transit or parking program election with PayFlex, visit payflex.com so that future transit pass and/or parking elections are not processed. If you have any questions or need assistance with your transit account, contact PayFlex Customer Service at 1-800-284-4885.


Additional benefits

Liberty Mutual Discounts

Review this document for information about the refund Liberty Mutual may provide to its personal auto insurance customers; an update on late fees; and delivery coverage expansion.

CommonBond Student Loan Refinancing

If you're enrolled in the CommonBond student loan financing program, review the FAQs on CommonBond's website for information about federal student loan waivers, what New York is doing for student loan debt, and more. These FAQs will be updated periodically, so keep checking back for current information.